There is no other computer services, network solutions or IT support company in Spartanburg, Duncan, Greer, and Greenville that can promise you this:
Your calls will be answered LIVE – Our experienced reception staff will answer your calls during business hours, and can put you in contact with a member of our support team.
You'll receive a response from our support team within 60 Minutes – Our experienced technicians will respond immediately or return to you within sixty minutes or less during business hours.
Fast Issue Resolution. We know you don’t want to waste valuable time waiting for your computer issue to be resolved. Our support staff are trained to remotely diagnose and fix most IT issues quickly so you don't have to wait for a technician to be dispatched to your office. If the issue cannot be resolved remotely, we’ll dispatch a technician as soon as possible -- normally same business day.
No "Geek Speak" - Our support staff are trained to converse in PLAIN ENGLISH when communicating via phone, email, in-person.
Complete documentation - Our staff are trained to fully document your network, and to document any and all changes we make. You will have full access to our web based secure documentation system so you can see what we see 24/7.
We use a team approach to support you - You'll work with the same team members who get to know your network and your personal preferences.
Absolute 100% Satisfaction is Our Guarantee. Expect total satisfaction with our products, IT consulting and technology support services. With our IT management services, nothing will get in the way to make sure you are a happy customer.
No Disasters Waiting in the Wings. Feel secure that your network or data will not be damaged in the process. Before we begin computer maintenance services, we check first to see if there are any possible problems and alert you first. Any risks will be clearly explained and we will get your authorization before we begin working. Having your files and data backed up beforehand is another way to go.
We Guarantee All Projects To Be Completed On Time within Budget. As your trusted company to perform network services, IT consulting or to complete a project, we won't surprise you with unexpected charges as some incompetent or unethical technicians will. Of course, that's just not right. You have our guarantee for each IT consulting project to be completed ON TIME within BUDGET.
A Guaranteed Accurate Invoice. Each detailed bill will from us will be completely accurate - guaranteed. All IT management services charges are pre-approved by you, you'll always know what you are paying for.